Frequently Asked Questions
Everything you need to know about your Oak and Liberty experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal with your order number and zip code to generate a prepaid shipping label.
Where are Oak and Liberty garments manufactured?
Our collections are designed in-house and produced in ethical factories that prioritize fair wages and sustainable textile practices to ensure premium quality.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How should I care for my items to ensure they last?
To maintain the integrity of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the inner seam tag of every garment.